How to order online

We have put together some tips to help you get the most out of the Rigby website. Ordering from the Bookstore is safe and easy. Please see our step-by-step guide as follow:

How to best view this site

For optimum viewing of our website's enhanced features, the following system configuration is recommended:

Browsers

Plug-ins

Screen size

  • 800x600 pixels

Downloading sample pages and text support materials

PDF is a format that preserves all of the fonts, graphics, colours, and formatting of a document, regardless of your operating system. To print a PDF file, simply download the free Adobe® Reader® available at:

http://www.adobe.com/products/acrobat/readstep2.html

What are cookies and how are they used?

Some websites store information in a small text file called a "cookie," on your hard disk. Cookies usually contain information about you and your preferences for the website.

A cookie can store only the information you provide, or the choices you make, while visiting a website. For example, a site cannot determine your email address unless you send it to the site, such as by submitting it in a web form. Allowing a website to create a cookie does not give the site access to the rest of your computer.

We use cookies to keep track of your shopping list in the Bookstore. Your browser will give you some options for dealing with cookies. For our site, we recommend that you accept cookies.

Finding exactly what you’re looking for

Search

Let's say you need Maths titles for Lower Primary. Enter keywords (such as 'maths' or 'mathematics') in the Search box, select subject option and your level from the drop-down menu and click GO. This will return a list of products that match your search criteria.

Browse by series

You may know the name of a series and want to find some more information.
Simply click on the arrow next to By series to highlight the one you are looking for.

You can find products in a number of different ways.

Browse by subject

A list of subjects can be found on the Homepage called 'Browse.' Simply select the appropriate subject (Literacy, Maths, Reference etc), click on it, and explore the listings in that area.

Subject Browse Table There is a link to this on every page.

Browse by website

You may know the name of a series and want to find some more information.
Simply click on the arrow next to By website to highlight the one you are looking for.

Read about it!
If you click on the title of a particular product or on the ‘More details' link, you will go to a page that tells you what the product contains, who wrote/created it, how much it costs. You’ll also be able to see a picture of the product.

I’ve found it

Adding an item to your order

Simply click on the checkboxes to add items to your list. You can check what’s on your list at any time by selecting ‘View your order’ from the top of the page.


The order list holds items until you are ready to buy. Add as many things as you like – you can always remove them later on if you change your mind. You will not be charged for any items until you actually submit your order at the end of the purchasing process.

Freight and handling fees

Rigby obligation to deliver shall be discharged on arrival of the invoiced goods at the customer's designated delivery address or at the address appearing on the customer's order.

  • Booksellers
    A small order freight and handling charge of $15 will be applied to bookseller orders with a nett value of less than $200 unless otherwise stated.
  • Export customers
    Freight will be charged on the destination and weight of the order.
  • All other customers
    If the invoice total is less than $400 - a $9 freight and handling fee will apply.
    If the invoice total is equal to, or greater than $400 - a $24 freight and handling fee with apply.
  • Special delivery requests
    If a customer requests airfreight or overnight express, the GST inclusive cost of freight will be billed to the customer.

 

I’ve changed my mind
Select ‘View order’ from the top menu and make changes to your list. You can:

  • Change the quantity of items
  • Delete items from your list

If you make changes to your list you can update the ‘Total’ cost by hitting the ‘Update order’ button.

I’m ready to buy

Placing your order

Once you hit the ‘Continue’ button, you will begin the checkout process. We'll ask you to choose your method of payment and give us your delivery details.
Don't worry, you haven't finalised your order until you hit ‘Submit order’ at the very end of the purchase process.

That’s it!
A confirmation page will let you know that we have received your order. You can print this confirmation out as a record of what you’ve bought, how much it cost, etc. Included on this page is an order number, which you can quote if you need to contact us about your order on 1800 656 685

How long should I expect to wait for my delivery?

Your order will be sent out from our warehouse in Scoresby, Victoria. In standard (not peak) periods, the following delivery times are to be expected by those in the following states, please note that these are estimated delivery times only.

VIC: 3 to 4 working days
NSW: 3 to 4 working days
SA: 3 to 4 working days
QLD: 6 to 7 working days
WA: 6 to 7 working days
TAS: 4 to 5 working days
ACT: 3 to 4 working days
NT: 6 to 7 working days.

Still confused?
Contact our customer service department.

Please note:
All prices are inclusive of the 10% GST
Overseas delivery addresses are not subject to the 10% GST, which will be deducted on receiving order and freight details.
FIRM ORDER ONLY.

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